AI in HR Service Delivery

Your guide to building employee-first HR service, powered by governed agentic AI.

This playbook is your guide to building employee-first HR service, powered by governed agentic AI. HR service that meets employees where they are, and helps HR do more for their people without losing control.

Chapters:

• The 2026 reality: HR service is everywhere 
• What agentic HR service actually means
• Agent-to-agent is inevitable
• The new north star: consistent HR service
• A sensible roadmap: from Q&A to agentic HR service
• The ROI case: make the invisible visible