AI-Powered HR Helpdesk, Built Around Your People

Copilot is brilliant for writing slides and summarising meetings, and most HCM chatbots can surface a pay slip or balance. Applaud AI is different:

• Built for HR service, not just Q&A. It pulls policy, payroll, and process know-how from SharePoint, Confluence, or PDFs, then answers in plain language, citing the source and your brand tone automatically.

• Turns chat into action. One request in Teams, Slack, or the portal and the assistant raises a fully formed HR case, tags the category, sets priority, and routes it to the right specialist - no forms, no guesswork.

• Understands the human context. It sees the employee’s role, location, and language (40+ out-of-the-box) so UK staff never land in US policies again and every reply sounds like you .

• Ownable by HR, extensible by HRIS. Drag-and-drop creators and 1,000+ pre-built connectors let you tweak tone, build new bots, or plug into Workday, SAP, ServiceNow, and more,  without a dev queue.

• Proves its worth in real numbers. Live dashboards show deflection, sentiment, and dollar savings, arming HR with the ROI your CIO will ask for.

• Guardrails HR and IT trust. Role-aware security, moderation against harmful prompts, and full audit trails keep every chat safe and compliant.

Copilot makes office work faster; HCM chatbots answer simple look-ups. Applaud AI owns the last mile of employee service,  deflecting most questions, triaging the rest, and giving HR back the hours to focus on people, not paperwork.

Forms force employees to know the ‘right’ category up front. With Applaud, they simply ask their question in chat. AI gathers the details, tags the topic, sets the priority, checks sentiment, and routes to the right specialist, with live SLA timers, so cases land in the correct queue first time.