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Stop tickets at the source and free HR to do the work humans do best. Applaud’s employee-first Tier-Zero support, smart case management and no-code HR Service Delivery platform turn every “Where do I go for…?” into an instant answer.
Trusted by 100s of enterprise customers with a complex, global HR
Built for growing enterprises.
“Imagine you want to build a new employee portal and then a series of workflows, journeys, or mini-apps for your workers. You want the application to be easy to build, mobile-enabled, and easy to use. This, in a nutshell, is what Applaud has built. Applaud is easy enough to use for HR managers and business partners to adopt.”
Josh Bersin
Leading Industry Expert and Founder of Josh Bersin Academy
Backed by G2 customer reviews
Because the built-in help desk is a bolt-on, not a business driver. Suite vendors spread their talent thin, so their help desk is basic, rigid, and quick to hit limits.
Applaud is purpose-built for HR service: a no-code, AI-powered help desk that becomes the single, consumer-grade entry point to HR, slashes ticket volume, unlocks end-to-end efficiency, and delivers ROI you can take to the CFO. If there’s one employee-experience touchpoint you can’t compromise on, it’s the doorway every worker walks through to get help.
Copilot is brilliant for writing slides and summarizing meetings, and most HCM chatbots can surface a pay slip or balance. Applaud AI is different:
• Built for HR service, not just Q&A. It pulls policy, payroll, and process know-how from SharePoint, Confluence, or PDFs, then answers in plain language, citing the source and your brand tone automatically.
• Turns chat into action. One request in Teams, Slack, or the portal and the assistant raises a fully formed HR case, tags the category, sets priority, and routes it to the right specialist - no forms, no guesswork.
• Understands the human context. It sees the employee’s role, location, and language (40+ out-of-the-box) so UK staff never land in US policies again and every reply sounds like you .
• Ownable by HR, extensible by HRIS. Drag-and-drop creators and 1,000+ pre-built connectors let you tweak tone, build new bots, or plug into Workday, SAP, ServiceNow, and more, without a dev queue.
• Proves its worth in real numbers. Live dashboards show deflection, sentiment, and dollar savings, arming HR with the ROI your CIO will ask for.
• Guardrails HR and IT trust. Role-aware security, moderation against harmful prompts, and full audit trails keep every chat safe and compliant.
Copilot makes office work faster; HCM chatbots answer simple look-ups. Applaud AI owns the last mile of employee service, deflecting most questions, triaging the rest, and giving HR back the hours to focus on people, not paperwork.
Forms force employees to know the ‘right’ category up front. With Applaud, they simply ask their question in chat. AI gathers the details, tags the topic, sets the priority, checks sentiment, and routes to the right specialist, with live SLA timers, so cases land in the correct queue first time.
Robert Reiling, National Director EBS Systems and BI
Advantage Solutions
Ramy Rajab Zein, General Supervisor of the General Administration of Application Solutions
Ministry of Environment, Water and Agriculture (MEWA)
Jackie Noorden, People Operations Director
National Trust
IS&T Unit Head Applications.
Allseas
Ivan Harding, CEO and Co-founder
Applaud
This blog looks back at the key human resources technology trends of 2023 and 2024 that shaped today’s reality, and looks ahead to what’s coming next.
In this guide, we’ll explain why co-creation is transformative for HR and outline practical steps for doing it, sharing bold ideas and real examples to inspire you.
It’s time to stop designing HR services for HR’s convenience and start designing them for the people who use them – your employees.
Give every employee the HR help they deserve
Every case solved at AI speed
Your world of work, finally in one place
Brilliant from hello to farewell
Knowledge that keeps up with your people
HR answers with a human heartbeat
Create without code, innovate without limits
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