Applaud HR Case Management | AI-smart case management

The old way

Employees fill out forms or email HR

Cases pile up in queues

Agents rebuild context from scratch

Manual triage and routing

Limited visibility and insight

The Applaud way

Employees ask in their preferred tool

AI resolves or raises a case automatically

Full conversation context captured

AI prioritization and assignment

Actionable insights drive improvement

From request to resolution

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Employees ask naturally in their preferred tool

Instant help where it's needed - from Teams & Slack through to email and phone. Connecting your employees to your knowledge, wherever they work.

Deflect routine requests before they become cases

AI deflects routine demand, resolves instantly or raises a case if human support is needed.

Route each case to the right HR expert

If a case is needed, AI captures the request, writes the case, applies tags and priority, and routes it to the right team or HR advisor.

Resolve cases with full context and AI assistance

HR advisors see the full employee context and can use AI assistance to resolve cases faster.

Track service levels, workload and bottlenecks

Measure what matters with comprehensive dashboards and reporting for SLA, XLA, team workload, bottlenecks, and more.

Identify avoidable demand and automation opportunities

Analytics show what's driving demand and what to automate next for continuous refinement of HR service delivery.

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Employees ask naturally in chat. AI gathers what's needed and raises a case only when human support is required.

AI classifies the issue, writes the case summary, assesses priority and routes to the right team or advisor.

Give HR advisors one place to see ownership, priority, SLA status, workload and what to work on next.

The full conversation, AI summary and key details travel into the case. No more switching systems or losing context.

Summaries, suggested replies, Ask AI, collaboration tools and secure handoffs help advisors resolve cases faster.

Track speed and experience with time to update, time to understanding, resolution time and employee sentiment.

Discover trends, avoidable demand and automation opportunities to continuously improve service and reduce case volume.

WHY CHOOSE APPLAUD?

Enterprise-ready HR case management

From intelligent routing and enterprise security to global support and powerful integrations, Applaud gives HR teams the tools to resolve cases faster, automate routine work and deliver consistently outstanding employee experiences.

Configure without developers

Use no-code configuration to adapt HR services without relying on developers.

Enterprise-grade security

Safeguard confidential HR data with robust security and compliance controls designed for enterprise organizations.

Connect to your HR ecosystem

Integrate with HR, payroll, IT and business applications so case management can work across your existing systems.

Multilingual support for global workforces

Provide a consistent employee experience across every country, language and business unit from a single global platform.

Reporting, audit trail & governance

Measure service performance, demonstrate value and continuously improve HR operations with actionable analytics and complete auditability.

Give HR teams control

Reduce avoidable HR case volume and improve service quality.

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Trusted by HR teams worldwide

Case management footer

HR case management with AI built in.

Traditional HR case management starts once cases exist

From request to resolution

Employees ask naturally in their preferred tool

Deflect routine requests before they become cases

Route each case to the right HR expert

Resolve cases with full context and AI assistance

Track service levels, workload and bottlenecks

Identify avoidable demand and automation opportunities

Everything you need to manage HR cases

Cases without forms

AI triage and routing

Advisor workspace

Conversational case history

AI-assisted casework

SLAs and XLAs

Analytics & improvements