HR Case Management

Every case solved at AI speed

Let AI handle the admin so HR can lean into the human moments.

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Helping HR do more for their people

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Built for the Employee

Part of the Applaud HR Service Delivery suite and created from an employee’s point of view, not an IT checklist.

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Bye Bye Request Forms

Chat with Applaud's AI Assistant and it'll log it for you without ever having to complete a form again.

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Instant Triage & Smart Routing

AI writes the title and notes, tags the category, sets priority and sends it to the best-placed specialist in seconds.

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Real-time Updates in 40 Languages

Automatic notifications and translations keep everyone in the loop, everywhere.

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Insights & Compliance Baked in

Live dashboards, ISO-grade security and full audit trails prove value and keep you covered.

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Cases without the forms

Chat with the AI Assistant in Applaud, Teams or Slack. It’ll gather everything needed for your internal processes and raise a case automatically, no forms required.

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AI triage & routing

AI reads the issue, writes the notes and routes to the right human first time, every time.

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Dynamic priority & SLA brain

Urgency, impact and sentiment drive auto-prioritization while SLA timers and breach alerts run in the background.

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Self-updating timeline

AI drafts agent replies and posts running summaries so employees (and bots) always work from the latest facts.

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No-code automation that bends to your process

Drag-and-Drop Logic

Drag-and-drop workflows with if/then branches and 1,000+ pre-built connectors

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AI Auto-Progress

AI-suggested tasks and escalations keep cases moving while you sleep

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Smart Tool Handoffs

Seamless handoffs to ITSM, payroll or any other system for hardware and account provisioning

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Single-Source Detail

Attachments, notes and knowledge links keep every detail together

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Connected Everywhere

1,000+ pre-built connectors and open APIs weave Applaud into your HR, IT and finance stack so every case lands in the right system, automatically.

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Trusted Insights and Analytics

Live SLA Dashboards

Live SLA Dashboards

Volumes, hit-rates and agent performance surface the next fix.

Sentiment Analysis

Sentiment Insights

AI spots trends and zero-click answers to shrink tomorrow’s queue.

Auto Translations

Auto Translation

Every note and notification instantly available in 40 languages.

Granular Security

Granular Security

HR-aware security controls, case masking, GDPR/ISO compliance and safeguarding.

Full Audit Trail

Full Audit Trail

Immutable logs satisfy even the toughest regulators.

No Code Creator

No Code Creator

Extend and customize workflows fast, no devs needed.

75%Productivity increase

95,000Happy users

0Training required

“Applaud’s cutting-edge mobile and desktop interfaces are a refreshing user-friendly change that encourages our associates to engage with their own data.”

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Robert Reiling, National Director EBS Systems and BI
Advantage Solutions

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1Legacy system retired

100%Adoption

90%Satisfaction rate

“Applaud’s solution has been an instrumental part of the HR Transformation journey that we are undergoing throughout the whole Ministry. We are on track to achieve our objectives and create frictionless experiences for all of our employees.”

Ramy Rajab Zein, General Supervisor of the General Administration of Application Solutions
Ministry of Environment, Water and Agriculture (MEWA)

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367%Self-service usage

600%More job applications

1000%Rise in platform activity

"Applaud have helped to transform our People Services. Since the Applaud implementation, the enhanced experience continues to prompt positive feedback from our staff and ROI has been delivered to our organization."

Jackie Noorden, People Operations Director
National Trust

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100% Adoption achieved

6-Month Satisfaction surge

1Unified experience

“Applaud’s powerful workflows and customization features have allowed us to transform Oracle E-Business Suite to suit the complex needs of our business. Its easy-to-use functionality has been a breath of fresh air as new users only have to be shown the platform once. It’s so easy we never have to explain it again.”

IS&T Unit Head Applications.
Allseas

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£1 millionSaved

15,000 Employees live

33%Offboarding spend saved

“This project has been so successful that they are now expanding and investing in more of Applaud’s offerings in order to maximize the benefits associated with the implementation.”

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Ivan Harding, CEO and Co-founder
Applaud

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