HR Service Delivery that gives HR less work

Knowledge Management

Trusted answers. Knowledge that stays fresh.
Use AI to keep HR knowledge accurate, relevant and personalized for every employee.

AI Assistant

Answers, actions and 24/7 support.
Give employees an HR assistant that answers questions, raises cases and gets routine work done.

HR Case Management

Less casework. Faster resolution.
Use AI to deflect, triage and progress cases while AI agents take on repetitive tasks.

Employee Portal

Personalized HR, without the clutter.
Give employees a tailored experience for the information, services and tasks that matter to them.

Built for HR, welcomed by IT

Connect the HR stack you already have

Connect your HCM, knowledge, case management and other HR tools in one experience.

Applaud joins the dots between your HCM, knowledge, case management and wider tools, coordinating answers and actions across them.

Enterprise security

Protect sensitive HR data with enterprise-grade security, strict access controls and governed AI built in.

Keep data in-region, AI grounded in approved sources and people in control of sensitive actions.

Global by design

Support employees across countries, languages and workforce types with accessible, mobile-first HR service.

Deliver one consistent experience while adapting to each employee’s context and location.

When HR service needs to change

Why it matters

See the signs your HR service model needs to change — and how Applaud helps you respond.

HR demand is growing

More questions, more channels and higher expectations are putting pressure on already stretched HR teams. Applaud resolves routine demand before it becomes HR work.

Self-service has reached its limit

Portals and search still leave employees finding and interpreting information themselves. Applaud gives them answers and lets AI take the next action.

Too much work still becomes a case

Routine requests create unnecessary tickets, follow-ups and repetitive casework. Applaud deflects what it can and automates more of what remains.

Your HR stack is fragmented

Knowledge, cases and employee data live across disconnected systems. Applaud brings them together into one connected HR service experience.

AI needs to do more than chat

Generic assistants can answer questions. Applaud uses AI agents to complete routine HR work across your existing systems.

Why it matters

See the signs your HR service model needs to change — and how Applaud helps you respond.

Frequently Asked Questions

Isn’t HR Service Delivery already part of our HCM?

Parts of it may be. But employee service rarely lives in one system.

Applaud connects your HCM, HR knowledge, case management and wider enterprise tools into one HR service brain — giving employees a consistent experience while keeping your existing technology in place.

Why do we need a specialist HR Service Delivery platform?

Because HR requests carry context, policies, permissions and processes that generic service tools weren’t built around.

Applaud is designed specifically for HR — resolving inquiries at source, completing routine operations and supporting the cases that still need human expertise.

Do employees need to use another portal?

No. Applaud can meet employees in the tools they already use, while also providing its own web and mobile experiences.

That means HR can improve service without relying on employees learning another destination.

Built for the era of agentic AI.

AI that doesn’t stop at the answer.

Applaud combines trusted HR knowledge, employee context and AI agents so employees can ask for help and get work done.

AI agents can connect to your existing systems, take approved actions and complete routine HR work — reducing the amount that reaches your team in the first place.

(Based on actual customer usage, not just cool features)

HR Service Delivery that gives HR less work

Everything you need for better HR service

Knowledge Management

AI Assistant

HR Case Management

Employee Portal

Built for HR, welcomed by IT

Connect the HR stack you already have

Enterprise security

Global by design

The #1 Enterprise HR Service Delivery Software on G2

When HR service needs to change

Why it matters

HR demand is growing

Self-service has reached its limit

Too much work still becomes a case

Your HR stack is fragmented

AI needs to do more than chat

Why it matters

Frequently Asked Questions

Isn’t HR Service Delivery already part of our HCM?

Why do we need a specialist HR Service Delivery platform?

Do employees need to use another portal?

Built for the era of agentic AI.

AI that doesn’t stop at the answer.

What HR Leaders are reading

From Provider to Partner: HR’s Evolving Role in a Changing Workforce

AI as a Co-Pilot: Where Human Expertise and Automation Intersect

Agentic AI vs Conversational AI in HR: What’s the Difference and When Should You Use Each?

The fastest way to give every employee the HR tech they deserve