Creator Platform - Analytics

Dashboards &
Reporting

Turn every HR click, chat and case into crystal-clear insight.

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Measure.
Improve.
Prove.

Great service delivery doesn’t just happen. It’s measured, tweaked and proven. Our AI-native dashboards light up every corner of your employee experience, from self-service
searches to full-blown HR cases, so you can act fast and show the ROI behind every decision.

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Trusted by 100s of enterprise customers with a complex, global HR

A data-driven HR

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Born AI-Smart

Automated topic clustering, sentiment analysis and ROI calculations surface the “so what?” No data-science degree required.

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Employee-First Context

Filters by country, role, device, and lifecycle moment, put every number in human context, not spreadsheet limbo. 

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Case-to-Content Coverage

Dashboards spans knowledge, assistants, portals and HR Case Management, including live SLAs and tier-zero deflection.  

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Insight, In-Flow

Drop live charts into any page or journey with our no-code Creator Platform; perfect for frontline managers who need answers, not extra log-ins.

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Export-Ready Data

Row-level exports, REST APIs, Excel downloads and ISO-grade audit trails slide straight into Power BI, Tableau or CFO slide decks.

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What makes Applaud insight different

 
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Portal Adoption Intelligence

See usage spikes, repeat visitors, conversion rates, and top searches, then slice by date, country, or device to spot hidden friction and prioritize fixes before tickets rise.

 

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Case Management Command Center

Real-time dashboards track case volumes, first-response and resolution times, SLA achievement, agent workload and tier-zero deflection, all filterable by category, sentiment or channel.

 

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Knowledge Quality &
Coverage

AI scores every article for accuracy, bias, and readability while showing category-level coverage gaps, so employees always trust the answer. 

 

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AI Assistant Analytics

Measure total chats, thumbs-up ratio, dollars saved and topic sentiment. Compare channels (e.g., Slack vs. Portal) or individual bots to keep every conversation on brand and on point.

 

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Journey & Pulse Insights

Watch engagement rise (or dip) across onboarding Day 1, Week 1 and beyond. Drill into verbatim comments and completion rates by role, country and individual journey to celebrate wins or course-correct fast. 

 

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Winner of 2025
Technology AI Awards

Based on actual customer results (not just cool features).

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The cost of staying in the dark

If you can’t prove savings, budgets go elsewhere.

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Hidden knowledge gaps and frustrated users drive cases up 30 %, ballooning HR workload.

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Without live SLA tracking, breaches spread unnoticed and employee trust erodes fast.

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Applaud flips the light switch. Data becomes decisions; decisions become better employee experiences; better experiences drive the business forward.

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75%Productivity increase
95,000Happy users
0Training required
“Applaud’s cutting-edge mobile and desktop interfaces are a refreshing user-friendly change that encourages our associates to engage with their own data.”
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Robert Reiling, National Director EBS Systems and BI
Advantage Solutions

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1Legacy system retired
100%Adoption
90%Satisfaction rate
“Applaud’s solution has been an instrumental part of the HR Transformation journey that we are undergoing throughout the whole Ministry. We are on track to achieve our objectives and create frictionless experiences for all of our employees.”

Ramy Rajab Zein, General Supervisor of the General Administration of Application Solutions
Ministry of Environment, Water and Agriculture (MEWA)

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367%Self-service usage
600%More job applications
1000%Rise in platform activity
"Applaud have helped to transform our People Services. Since the Applaud implementation, the enhanced experience continues to prompt positive feedback from our staff and ROI has been delivered to our organization."

Jackie Noorden, People Operations Director
National Trust

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100% Adoption achieved
6-Month Satisfaction surge
1Unified experience
“Applaud’s powerful workflows and customization features have allowed us to transform Oracle E-Business Suite to suit the complex needs of our business. Its easy-to-use functionality has been a breath of fresh air as new users only have to be shown the platform once. It’s so easy we never have to explain it again.”

IS&T Unit Head Applications.
Allseas

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£1 millionSaved
15,000 Employees live
33%Offboarding spend saved
“This project has been so successful that they are now expanding and investing in more of Applaud’s offerings in order to maximize the benefits associated with the implementation.”
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Ivan Harding, CEO and Co-founder
Applaud

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Creating HR service delivery tech from an employee point-of-view, Applaud puts the employee at the center of their everyday world of work, with direct access and personalized control, helping HR do more for their people.

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