Security & Privacy 
at Applaud

Applaud is the HR Service Delivery (HRSD) enterprise platform built entirely around the employee.


Our security, privacy and availability posture has to match (and often exceed) the standards found in the world’s toughest, most-regulated industries.

 

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Enterprise-grade protection for a more human world of work

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Zero-Trust Foundations

Every customer sits behind our VPC in their own database, encrypted with AES-256, and managed under strict least-privilege access controls. Isolated dev/UAT/ prod pipelines keep changes safe.

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Data Residency Choice

Choose EU (Frankfurt) or US (Oregon). All backups, logs and AI workloads stay inside that region.

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Trustworthy Gen AI

Powered by AWS Bedrock (Claude). No customer data is ever used to train models. All prompts and completions are fully audited while Bedrock stores none.

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Enterprise Identity & 
Access

SSO with Microsoft Entra, Okta, Ping & any SAML/JWT. SCIM provisioning, SMS/biometric 2FA and row/field-level RBAC keep the right eyes on the right data.

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Uptime & Defence

99.6 % SLA backed by multi-region replication, AWS WAF + CloudWatch, monthly patching and rapid zero-day response.

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24×6 Global Support

Follow-the-sun service desk, 24×7 urgent coverage, named CSMs and a live status site keep you informed and protected.

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Trusted by 100s of enterprise customers with a complex, global HR

Why security teams trust Applaud

Certified secure

Certified Secure

ISO 27001/17/18/27701 & GDPR aligned.

Independent audits every year confirm our controls meet or exceed global standards; detailed reports available under NDA.

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Isolated Architecture

VPC, per-tenant databases and isolated dev/UAT/prod.

Dev, UAT and Production tenants are separated end-to-end; promote changes with one click, never risking live data.

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Auditable AI

Powered by AWS Bedrock with zero data training.

Every AI prompt and response is written to your audit log while Bedrock and model providers receive no data to store or reuse.

Global Certifications and Alignment

Compliance frameworks we meet - or exceed.

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The international gold standard for building and running an Information Security Management System (ISMS). Our annual audits prove we govern risk, access, encryption and incident response to the same level banks and governments expect.

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A cloud-specific extension to 27001 that maps shared-responsibility controls between SaaS providers and customers. Certification confirms our AWS hardening, change management and tenant isolation meet industry best practice.

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Focuses on protecting personally identifiable information (PII) in public clouds. It validates our encryption, breach-notification and data-subject-rights processes around your employee data.

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Adds a Privacy Information Management System (PIMS) layer to ISO 27001/02, covering consent, 
retention, deletion and third-party processing. Certification shows our privacy governance is as 
mature as our security.

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We act as your data processor under a robust Data Processing Addendum, offer EU data residency, honor all data-subject rights and vet every sub-processor - for effortless compliance with Europe’s toughest privacy law.

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Built-in DSAR workflows, opt-out mechanisms, and immutable audit trails help you satisfy California’s consumer-privacy requirements without extra tools or middleware.

Need the full Infosec Pack?

Ask your Applaud sales contact for our detailed architecture diagrams, ISO reports and security detail - delivered under NDA in minutes.

Backed by G2 customer reviews

The #1 Enterprise HR Service Delivery Software on G2

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75%Productivity increase
95,000Happy users
0Training required
“Applaud’s cutting-edge mobile and desktop interfaces are a refreshing user-friendly change that encourages our associates to engage with their own data.”
Photo of Robert Reiling, National Director EBS Systems and BI

Robert Reiling, National Director EBS Systems and BI
Advantage Solutions

1Legacy system retired
100%Adoption
90%Satisfaction rate
“Applaud’s solution has been an instrumental part of the HR Transformation journey that we are undergoing throughout the whole Ministry. We are on track to achieve our objectives and create frictionless experiences for all of our employees.”

Ramy Rajab Zein, General Supervisor of the General Administration of Application Solutions
Ministry of Environment, Water and Agriculture (MEWA)

367%Self-service usage
600%More job applications
1000%Rise in platform activity
"Applaud have helped to transform our People Services. Since the Applaud implementation, the enhanced experience continues to prompt positive feedback from our staff and ROI has been delivered to our organization."

Jackie Noorden, People Operations Director
National Trust

100% Adoption achieved
6-Month Satisfaction surge
1Unified experience
Applaud’s powerful workflows and customization features have allowed us to transform Oracle E-Business Suite to suit the complex needs of our business. Its easy-to-use functionality has been a breath of fresh air as new users only have to be shown the platform once. It’s so easy we never have to explain it again.

IS&T Unit Head Applications.
Allseas

£1 millionSaved
15,000 Employees live
33%Offboarding spend saved
This project has been so successful that they are now expanding and investing in more of Applaud’s offerings in order to maximize the benefits associated with the implementation.
Photo of Ivan Harding, CEO and Co-founder

Ivan Harding, CEO and Co-founder
Applaud