AI that doesn’t just answer.
It gets HR work done.

Give employees instant support while AI resolves routine requests, completes HR operations and frees your team for the work that needs a human.

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Built in.
Not bolt-on.

Applaud is built for AI-powered HR service delivery from the ground up. Intelligence runs across answers, knowledge, cases and workflows - helping employees get what they need while reducing the repetitive work that reaches HR.

From finding the right policy to completing an approved HR task, Applaud turns more “how do I?” moments into “it’s done.”

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Trusted by 100s of enterprise customers with a complex, global HR

What makes Applaud AI different

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AI Assistant

Instant help. Wherever employees work.

24/7, personalised HR support across Applaud, Teams, Slack, Outlook and mobile.

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Knowledge

Answers first. Less searching.

AI keeps content accurate, personalised and up to date — from creation and approvals to revalidation and analytics.

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Case Management

AI takes on the repetitive caseload.

Deflect, triage and summarise cases, build case plans and let AI agents complete appropriate tasks.

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AI Agents & Workflows

Build the AI workforce HR needs.

Create no-code agents and workflows that connect to your systems, find information and take action.

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Insights

Prove AI’s value in hard numbers.

Track agent performance, adoption, deflection and the work AI removes from HR.

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Why it matters to HR now

Keep AI processing in-region. Customer data stays isolated and is never used to train foundation models.
24/7 clarity
Protect every interaction with access controls, AI guardrails, PII protection and human approvals.
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Override decisions, control permissions and disable agents whenever needed.
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Backed by G2 customer reviews

The #1 Enterprise HR Service Delivery Software on G2

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Winner of 2025 Technology AI Awards.

Based on actual customer results (not just cool features).

Applaud Award Winning AI Best AI

When it’s time to change

More employee requests. Less HR capacity. Manual service models can’t keep absorbing the pressure.

Portals and basic chatbots still leave employees searching and HR picking up the work.

If AI can explain the task but can’t complete it, HR is still left doing the repetitive work.

Without AI-native HR service delivery, growing demand means growing workload, cost and complexity.

75%Productivity increase
95,000Happy users
0Training required
“Applaud’s cutting-edge mobile and desktop interfaces are a refreshing user-friendly change that encourages our associates to engage with their own data.”
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Robert Reiling, National Director EBS Systems and BI
Advantage Solutions

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1Legacy system retired
100%Adoption
90%Satisfaction rate
“Applaud’s solution has been an instrumental part of the HR Transformation journey that we are undergoing throughout the whole Ministry. We are on track to achieve our objectives and create frictionless experiences for all of our employees.”

Ramy Rajab Zein, General Supervisor of the General Administration of Application Solutions
Ministry of Environment, Water and Agriculture (MEWA)

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367%Self-service usage
600%More job applications
1000%Rise in platform activity
"Applaud have helped to transform our People Services. Since the Applaud implementation, the enhanced experience continues to prompt positive feedback from our staff and ROI has been delivered to our organization."

Jackie Noorden, People Operations Director
National Trust

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100% Adoption achieved
6-Month Satisfaction surge
1Unified experience
“Applaud’s powerful workflows and customization features have allowed us to transform Oracle E-Business Suite to suit the complex needs of our business. Its easy-to-use functionality has been a breath of fresh air as new users only have to be shown the platform once. It’s so easy we never have to explain it again.”

IS&T Unit Head Applications.
Allseas

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£1 millionSaved
15,000 Employees live
33%Offboarding spend saved
“This project has been so successful that they are now expanding and investing in more of Applaud’s offerings in order to maximize the benefits associated with the implementation.”
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Ivan Harding, CEO and Co-founder
Applaud

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Creating HR service delivery tech from an employee point-of-view, Applaud puts the employee at the center of their everyday world of work, with direct access and personalized control, helping HR do more for their people.

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