--- title: "Hybrid working: Nearly half of HRDs worried about employee experience" description: Applaud research reveals 45% of HR Directors (HRDs) are worried about maintaining consistent employee experience across a new hybrid workforce. image: https://www.applaudhr.com/hubfs/Social%20Media%20Assets/HRDs.jpg --- [![Applaud-logo-HRSD](https://www.applaudhr.com/hubfs/Redesign_2024/Applaud-logo-HRSD.svg) ](https://www.applaudhr.com/) - Features** Creator Platform - [ Advanced AI ](https://www.applaudhr.com/creator-platform/advanced-ai) - [ Integrations ](https://www.applaudhr.com/creator-platform/integrations) - [ Dashboards and reporting ](https://www.applaudhr.com/creator-platform/analytics) - [ No-code innovation ](https://www.applaudhr.com/creator-platform/no-code) - [ Enterprise-ready ](https://www.applaudhr.com/solutions/enterprise) Feature [ Knowledge Management Eliminate confusion. 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These include: creating a strong company culture in a hybrid (part remote/part office-based) working environment (43%), ensuring everyone has received and understood key information (40%), and being able to deliver a digital and physical employee experience simultaneously (24%).  Despite the overwhelming negative impact of the pandemic, it’s had the positive effect of accelerating workplace changes that had been promised for years - including greater flexibility. In order to accommodate this shift towards hybrid working, businesses are starting to prioritise spending their resources on digital environments, rather than physical ones.  Whereas prior to the pandemic, a third (32%) of organisations said they spent most of their resources on the physical employee experience, in the next six months, just 17% of HRDs intend to do so. Instead, a larger number (29%) of respondents said they intend to spend more on their digital rather than their physical employee experience.  “With hybrid working here to stay, HR can no longer afford to have the distinction between the physical and digital employee experience that was pervasive before the pandemic – with the former often being prioritised. In order to create a consistent employee experience both now and in the future, organisations have to focus on breaking down technology siloes and creating journeys that bring the physical and digital together.” said Ivan Harding, CEO & Co-Founder at Applaud.   “It’s encouraging to see that there’s now an intention amongst organisations to invest more in their digital employee experience. But when you consider that for the growing number of people working remotely, the digital employee experience will be their only employee experience, we still have a way to go in making sure this is effective. Focusing on giving people the same exceptional technology experiences at work as they are used to in their consumer lives is a good start.”  ## **YouGov survey methodology** This survey was conducted using an online interview administered to 507 members of the YouGov Plc UK panel between 3rd and 9th September 2020.  ## **About Applaud ** [Applaud](https://www.applaudhr.com/) is the workforce experience layer that makes digital HR simple. Applaud was founded in 2008 by Ivan Harding and Duncan Casemore, driven by a mission to create HR technology that focused completely on the employee. Applaud’s layer is designed to support your existing HR services, reigniting your existing HR technology, not replacing them to deliver one united workforce experience.  - All your employee and manager services in one place - Easy to use consumer-grade experience, anywhere, any time - Integrates with your current HR content and systems of record - Makes work simple, improves workforce experience [![CONTACT US](https://no-cache.hubspot.com/cta/default/3805486/47ce0ff8-3c04-4d46-95d0-94ac44c944e4.png)](https://cta-redirect.hubspot.com/cta/redirect/3805486/47ce0ff8-3c04-4d46-95d0-94ac44c944e4) Looking for more thought-leadership pieces like this? Head over to the [Trends](https://www.applaudhr.com/blog/tag/trends) category on our blog.   ** Published October 15, 2020 / by [Applaud](https://www.applaudhr.com/blog/author/applaud) #### Share the knowledge: - [Tweet](https://twitter.com/share) ### Further Applaud news and insights you might like ### [HR Efficiency, Costs, and the ROI of AI-Powered HRSD Discover how AI-powered HR service delivery cuts resolution times, reduces HR workload, and helps businesses reclaim productivity from inefficient HR processes. ** Jun 24, 2026 10:44:08 AM / by [Duncan Casemore](https://www.applaudhr.com/blog/resources/author/duncan-casemore)](https://www.applaudhr.com/blog/digital-transformation/hr-efficiency-costs-and-the-roi-of-ai-powered-hrsd) [Read More](https://www.applaudhr.com/blog/digital-transformation/hr-efficiency-costs-and-the-roi-of-ai-powered-hrsd) ### [The Future of HR Service Delivery: Trends to Prepare for Now The future of HR service delivery is not a better portal, a shinier chatbot, or faster ticket routing. It is a design challenge. Prepare for these HR trends now. ** Jun 23, 2026 10:06:54 AM / by [Duncan Casemore](https://www.applaudhr.com/blog/resources/author/duncan-casemore)](https://www.applaudhr.com/blog/trends/the-future-of-hr-service-delivery-trends-to-prepare-for-now) [Read More](https://www.applaudhr.com/blog/trends/the-future-of-hr-service-delivery-trends-to-prepare-for-now) [![Applaud](https://www.applaudhr.com/hubfs/Redesign_2024/Applaud-logo-HRSD.svg "Applaud")](https://www.applaudsolutions.com) Products - [ Knowledge Management ](https://www.applaudhr.com/products/knowledge-management) - [ Ai Assistant ](https://www.applaudhr.com/products/ai-assistant) - [ HR Case Management ](https://www.applaudhr.com/products/hr-case-management) - [ Employee Portal ](https://www.applaudhr.com/products/people-portal) - [ Journeys ](https://www.applaudhr.com/products/journeys) Creator Platform Use case By team Next steps Learn Support Grow - - - - Creating HR service delivery tech from an employee point-of-view, Applaud puts the employee at the center of their everyday world of work, with direct access and personalized control, helping HR do more for their people. 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