HR Case Management
Let AI handle the admin so HR can lean into the human moments.
Trusted by 100s of enterprise customers with a complex, global HR
Part of the Applaud HR Service Delivery suite and created from an employee’s point of view, not an IT checklist.
Chat with Applaud's AI Assistant and it'll log it for you without ever having to complete a form again.
AI writes the title and notes, tags the category, sets priority and sends it to the best-placed specialist in seconds.
Automatic notifications and translations keep everyone in the loop, everywhere.
Live dashboards, ISO-grade security and full audit trails prove value and keep you covered.
Chat with the AI Assistant in Applaud, Teams or Slack. It’ll gather everything needed for your internal processes and raise a case automatically, no forms required.
AI reads the issue, writes the notes and routes to the right human first time, every time.
Urgency, impact and sentiment drive auto-prioritization while SLA timers and breach alerts run in the background.
AI drafts agent replies and posts running summaries so employees (and bots) always work from the latest facts.
Backed by G2 customer reviews
Drag-and-drop workflows with if/then branches and 1,000+ pre-built connectors
AI-suggested tasks and escalations keep cases moving while you sleep
Seamless handoffs to ITSM, payroll or any other system for hardware and account provisioning
Attachments, notes and knowledge links keep every detail together
1,000+ pre-built connectors and open APIs weave Applaud into your HR, IT and finance stack so every case lands in the right system, automatically.
Robert Reiling, National Director EBS Systems and BI
Advantage Solutions
Ramy Rajab Zein, General Supervisor of the General Administration of Application Solutions
Ministry of Environment, Water and Agriculture (MEWA)
Jackie Noorden, People Operations Director
National Trust
IS&T Unit Head Applications.
Allseas
Ivan Harding, CEO and Co-founder
Applaud
We explore the benefits of AI in HR and the key drivers of ROI, with a focus on use cases across employee journeys, content generation and more.
This post will explore best practices to help you deliver an intuitive, engaging, and genuinely helpful employee services portal.
Explore the journey of HR operating models: where they started, why they must change, and how AI and autonomous agents are opening the door to a new era of HR
Every case solved at AI speed
Your world of work, finally in one place
Brilliant from hello to farewell
Knowledge that keeps up with your people
HR answers with a human heartbeat
Create without code, innovate without limits
