Applaud | The AI-powered HR Service Delivery platform

HR service technology that works harder for HR

Applaud brings HR knowledge and support together, using AI to answer questions and complete tasks in the tools employees already use, while helping HR manage cases and reduce routine work.

Deflect cases

Answer routine HR questions with AI before they become cases.

Give employees instant answers and support using trusted HR knowledge, resolving repetitive requests before they become cases and reducing inbound volume by up to 90%.

Resolve faster

Keep cases moving with fewer manual steps and handoffs.

AI prioritizes and routes cases and takes on repetitive casework to help HR move them forward faster.

Continuously improve

See what drives HR demand and where AI can do more.

Use service insights to identify recurring demand, knowledge gaps and automation opportunities, helping HR resolve more requests earlier and continuously improve how service is delivered.

Empower

Knowledge Management

Turn approved HR knowledge into trusted employee answers.

Empower

AI Assistant

Answers questions and completes HR tasks where employees work.

Empower

HR Case Management

AI that triages inflow, manages cases, and takes on repetitive casework.

Empower

Employee Portal

Give employees an easier way to find answers, complete tasks, and track cases.

Works with the tools you already have

Bring in trusted knowledge from SharePoint, ServiceNow, and more, then connect your HR systems to retrieve employee information and complete real HR work.