AI HR service delivery - without any usage surprises

Pay for your people, not every question they ask or task AI completes.
One predictable price per employee, with no AI credits, token charges or pay-as-you-go surprises.

Calculate your organization's pricing

Prices update automatically as you change your headcount.

Core

End-to-end HR service delivery

Enter your employee headcount to calculate pricing.
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Better HR Service. Fewer service requests. 

From the first employee question to the final case resolution, bring everything together.

Deliver faster, more personalised HR support, reduce unnecessary enquiries and give HR the tools to manage cases efficiently.

  • Improved employee experience
    Faster, personalised answers and easier access to HR services.
  • Less HR workload
    Resolve routine requests with AI and simplify everyday case handling.
  • Cases under control
    Track, manage and resolve HR cases, with the human touch when needed.

Pro

Let AI take on more of the work

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Less HR admin. More work done by AI.

Everything in Core, with more powerful AI helping HR save time and deliver an even better service.

From complex casework and document generation to knowledge quality and service oversight, Pro helps HR teams work faster while staying firmly in control.

  • Faster, smarter casework
    AI helps HR summarise cases, plan investigations, review evidence and identify next steps.
  • Less repetitive admin
    Generate letters, create case plans and keep tasks and deadlines on track with AI.
  • Higher service standards
    Improve responsiveness, knowledge quality and oversight with advanced service management tools.

Complete HR service delivery. AI at its core.

From the first employee question to the final case resolution, Applaud brings answers, actions and HR case management together in one AI-native platform.

Core
Pro

Knowledge Management

Give everyone instant, accurate answers with trusted HR knowledge.

AI-powered enterprise search (natural language)
✓
✓
Sharepoint connector
✓
✓
Content governance and approvals
✓
✓
Personalised answers for employees and managers
✓
✓
Knowledge re-validation: identify outdated or poorly written content
✕
✓
Check your policies against official regulations and guidance
✕
✓

AI assistant for employees and managers

Get instant, accurate answers and complete everyday HR tasks

Natural language Q&A for HR, employees and managers
✓
✓
Complete HR Tasks, e.g., update personal details, request leave, book occupational health meeting
✓
✓
Integrate to HR systems to read data and take action, e.g., Workday, SuccessFactors
✓
✓
Personalise answers by role and location, e.g., US Manager, UK employee
✓
✓
Multi-lingual support
✓
✓
Multi-channel (MS Teams, Slack, Outlook)
✓
✓
Visual Responses (charts, carousels, maps)
✕
✓
Guided conversations for multi-step processes, e.g., hiring, onboarding, offboarding
✕
✓

Case Management

Raise, track and resolve HR requests for AI Assistance

End to end HR Case Management
✓
✓
AI triage and routing using natural language instructions
✓
✓
Configurable SLAs
✓
✓
Case Teams and Team Members
✓
✓
Automatically route cases into defined Subject Matter Experts
✓
✓
Feedback surveys and NPS capture
✓
✓
Experience Level Agreement tracking (XLAs), e.g., time to understanding, time to meaningful response
✕
✓
Ask AI for HR (suggested response, summarize case)
✕
✓
Live Chat
✕
✓

Case Plans

Create, manage and automate tailored case plans with tasks, owners and timelines

Create and manage case plans manually
✓
✓
Create and assign tasks with owners, due dates and dependencies
✓
✓
Notifications and nudges to keep plans on track
✓
✓
Monitor progress with dashboards, e.g., overdue tasks, completion.
✓
✓
Use AI to automatically create case plan from conversation and relevant policies and processes
✕
✓
Automatically complete tasks by assigning ownership to AI Agents, e.g., generate letters, update system data
✕
✓

Employee Relations

Manage grievances, disciplinaries and investigations with AI that helps HR assess risks, organise evidence and progress cases with confidence.

AI identifies potential ER risks and apply configurable risk flags to cases
✓
✓
Assign investigation tasks, track deadlines and send automated nudges
✓
✓
Track grievance trends, emerging issues and flagged risks in dashboards
✓
✓
Use AI to summarise lengthy grievances, disciplinary submissions and case attachments
✕
✓
Use AI to automatically generate editable investigation plans, tasks and deadlines from your internal process documents
✕
✓
Suggest interview questions and identify potential gaps in evidence
✕
✓
Help prepare tribunal evidence bundles using case notes and attachments
✕
✓

Document and letter generation

Create accurate, on brand HR letters and documents in seconds

Use AI to automatically generate HR letters and documents, e.g., employment and salary certificates
✕
✓
Upload your existing letter templates and use for document generation
✕
✓
AI automatically determines appropriate template to use for task, e.g., Australian Employment Certificate for an employee working in Australia.
✕
✓
Output in MS Word or PDF format
✕
✓
Automatically populate data from HR Systems, e.g., Workday, SuccessFactors
✕
✓
Store document in case history
✕
✓

Agents and automation

Let AI take on more HR work with agents and automated processes

Pre-Built HR Agents, e.g., Leave, Pay, Case
✓
✓
Build custom agents (no code)
✓
✓
Build agent tools that integrate into other systems (low code), e.g., Workday, Docusign, Jira
✓
✓
Agentic Workflows (chain agents across a controlled process)
✕
✓
Multi step agentic workflows with human-in-the-loop for approvals and data updates
✕
✓
Trigger AI Agents to complete work based on external events, e.g., new joiner, role change, policy update
✕
✓

Integrations

Connect to your HR Systems and meet people where they work

HRIS Integrations (Workday, SuccessFactors, Oracle and many more)
✓
✓
Microsoft 365 (MS Teams, Outlook, Sharepoint)
✓
✓
Slack
✓
✓
Single sign-on and multi-factor authentication
✓
✓
Extensible APIs and Webhooks
✓
✓
Connect AI Agents to MCP services (Applaud agent to AI Agent integration)
✓
✓
MCP-enabled Applaud Service (AI agent to Applaud connectivity)
✕
✓
Access Applaud via ChatGPT, Claude and MS Copilot
✕
✓

Analytics

Understand demand, drive efficiency and demonstrate impact

Usage, deflection and case analytics
✓
✓
Case Analytics (trends, categories, resolution times)
✓
✓
Knowledge Analytics (top topics, search performance, content gaps)
✓
✓
AI Agent effectiveness (deflection rates, feedback ratings, escalation rates)
✓
✓
HR Service Team productivity insights
✓
✓
Downloadable dashboards
✓
✓
AI XLA reporting (time to understanding, time to meaningful response)
✕
✓
Custom Filters
✕
✓
Custom Dashboards (available 2027)
✕
✓
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Applaud is an HR Service Delivery platform that uses AI to reduce HR workload. It resolves requests, completes routine HR operations, and provides exceptional service for employees and managers.

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