Case Study: Ministry of Environment, Water and Agriculture (MEWA)

Delivering a next-generation employee experience as part of a HR transformation project

mewa-applaud-hr-iphone

Background to the project

mewa-logo

Ministry • KSA c10,000 employees

The Ministry of Environment, Water and Agriculture (MEWA), wanted to deliver a next-generation employee experience as part of a full HR Transformation project. This meant hiding the HR systems that no longer served their employees, had low adoption rates, poor usability and came at a high cost in order to achieve their goals for a new digital HR environment. The main project objectives were:

  • Create a single place employees and managers could visit for all of their HR services including approvals
  • Build a mobile experience that rivaled consumer apps and that employees naturally wanted to use
  • Create a completely paperless environment 
  • Improve the efficiency of employees through intuitive navigation, a beautiful interface and useful content
  • Create a culture of innovation, taking feedback and continuing to improve

 

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Solution

The Applaud team and local integration partner, Apps Pro worked closely with MEWA to drive their vision for a seamless digital HR experience, with one central employee environment. Ambitiously, MEWA intended to migrate 120 HR Services into their new Applaud environment including:

  • Absence and leave booking 
  • Overtime logging and approvals
  • Business travel

In order to facilitate the deployment that was completely customized to MEWAs specifications, a product consultant was permanently situated in the MEWA offices for 1 year. This meant that MEWA could fulfil its ambition of continually innovating and implementing user feedback.

With such a huge change in the employee experience, MEWA executed a large internal launch for the platform which included a conference for all Ministry employees.

 

MEWA Go Live

 

Critically, when COVID-19 hit MEWA were well-positioned to communicate quickly and efficiently with their entire workforce. They took an agile approach to disseminate information and ensure that personalised, relevant content hits each individual, keeping everyone informed and safe. 

Outcomes:

MEWA truly embodied an employee-centered approach to HR. The outcome is a digital experience that works around the needs of employees and managers whilst giving HR the outputs they need to manage a truly efficient workforce:

  • MEWA were able to shut down Oracle self-services with new, improved versions on their Applaud platform.
  • They achieved 100% adoption on their desktop platform and are phasing in their mobile app one department at a time.
  • Employee efficiency improved throughout the Ministry with cleaner, intuitive navigation, easy to use services, and a full knowledge base.
  • Employee satisfaction with the system was 90% within the first 6 months.

 

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“Applaud’s solution has been an instrumental part of the HR Transformation journey that we are undergoing throughout the whole Ministry. We are on track to achieve our objectives and create frictionless experiences for all of our employees”

Ministry of Environment, Water and Agriculture
Ramy Rajab Zein 

ministry of water agriculture

 

About the Ministry of Environment, Water and Agriculture (MEWA)

Vision:
To achieve sustainability of the environment and natural resources, in such a manner that would ensure water security, contribute to achieving food security, and improve quality of life in KSA.


Mission:
Our mission is to maintain distinguished performance in developing and applying comprehensive policies and effective strategies, as well as promoting services by engaging the private sector and the competent authorities, with a view to achieving prosperity and sustainability of the environment, water and agriculture.

www.mewa.gov.sa

Discover How Applaud Could Unite Your HR Technology Landscape

Download your FREE guide on uniting your HR technology into a single consumer-grade employee experience.

Download your FREE guide on uniting your HR technology into a single consumer-grade employee experience.