HR Service Delivery from an employee's point of view

All your human resources services in one intuitive home, powered by AI, loved by people.

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Trusted by 100s of enterprise customers with a complex, global HR

Six ways we help HR do more for their people

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Employee Portal

One home for every HR task, no more "Where do I go?"

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Knowledge Management

AI-scored, auto-translated articles that keep answers fresh and compliant.

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AI Assistant

A personal HR helper that answers questions, raises cases and completes HR tasks.

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HR Case Management

“Just-in-case” support with smart triage, SLA engine and sentiment-aware priority.

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Journeys

Lifecycle flows that wow new hires, movers and returners.

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Creator Platform

Point-and-click tools to build pages, forms and HR services, no devs required.

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Built for HR, welcomed by IT

Vendor-agnostic integration

Vendor-agnostic integration

Workday, SAP, Oracle, Teams, and 1,000+ others, so you keep the systems you love.

Applaud connects it all, no rip-and-replace, no lock-in. Just one seamless layer across your stack, built to work with what you’ve already got.
Enterprise security

Enterprise security

For every chat, case and file, protecting sensitive data while enabling effortless HR workplace services.

Bank-grade protection, built in. From permissions to audit trails, every action is secure, so HR can move fast without compromising trust.
Global

Global

WCAG AA accessibility, 40+ languages and mobile-first design that reaches every worker, everywhere.

Built for global reach, designed for local nuance. Whether deskless or desk-based, everyone gets a seamless, accessible experience, in their language, on any device.

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Backed by G2 customer reviews

The #1 Enterprise HR Service Delivery Software on G2

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Built for HR, welcomed by IT

Why it matters

Know the moment you need HR Service Delivery, and the instant win you get with Applaud.

When HR tools live on separate islands, employees drown in clicks. Applaud unifies every HR service in a single, AI-powered portal.
Repetitive questions swamp HR. Our AI search and knowledge deflect up to 90% of cases before they start.
Change requests get lost in a growing backlog. With Applaud’s Creator Platform, you launch new pages, bots and workflows before your coffee cools.
If you can’t see caseloads, SLAs or content gaps, you can’t fix them. Live analytics surface what matters, no data-science degree required.

Generic self-service ends at “submit.” Applaud’s guided Journeys lift every moment, from onboarding to offboarding, so people feel seen, not processed.

Why it matters

Know the moment you need HR Service Delivery, and the instant win you get with Applaud.

Frequently Asked Questions

Your core HR system records data. Applaud focuses on internal customer service and is a consumer-grade layer that unifies experiences across every tool you own.
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Mid-enterprise organizations (2k – 100k+ employees) that need scalable, global human resources solutions without enterprise-software headaches.
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No. Our no-code platform lets HR configure flows while IT keeps governance. Launch new HR services in hours, not sprints.
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Built for the era of agentic AI.

We didn’t bolt AI onto old tech. We rebuilt Applaud around it, so employees can chat, ask or let the assistant do it for them. Your policies, your brand tone, instant answers.

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(Based on actual customer usage, not just cool features)

 

What HR Headers are reading

The fastest way to give every employee the HR tech they deserve

Applaud is the service delivery application that turns scattered HR services and solutions into a single, people-first experience. Employees get instant answers; HR gets fewer tickets; IT and HRIS get a no-code platform that plays nicely with your stack.

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Creating HR service delivery tech from an employee point-of-view, Applaud puts the employee at the center of their everyday world of work, with direct access and personalized control, helping HR do more for their people.

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