Knowledge base

Knowledge base

Connect to existing knowledge sources or author new content. Once you're happy, publish in the search feature or view in-context at the moment it's needed.

Applaud knowledge base search

Unite knowledge sources and provide in-the-moment answers

Connect Applaud to your existing knowledge sources, or start afresh. Create engaging articles that include videos, images, and rich text. Provide relevant articles directly within search or employee and manager services so your workforce get answers fast.

  • Connect to existing knowledge sources, or author directly inside Applaud

  • Create rich articles including videos, images, links, rich text and attachments

  • Embed articles directly inside employee and manager services for in-the-moment access

  • Show relevant articles in the search and within the virtual agent

Up-to-date knowledge served to the right people

Prevent employees from being overwhelmed with irrelevant policy documents or articles, keep content fresh, and gain feedback to help improve content over time.

  • Tag articles by persona, job, role, geography, seniority, or by your own custom criteria so that employees aren't overwhelmed with pages of irrelevant results.

  • Use article templates to create a uniform and consistent knowledge base with one tone of voice

  • Allow employees to rate articles, add comments or suggest new topics to improve content over time
knowledge base articles for the right people
Applaud template installation is quick and easy

Powered by Applaud's no-code content management system

Our knowledge base is a template, which means it's inherently customizable. Add custom properties, change its design, supplement with additional content, or build your own custom workflows — all without the need for IT or developers.

  • Extend or customize our standard knowledge base without writing code

  • Supplement your knowledge base with additional content, such as related links and call-to-actions

  • Define workflows that require periodical reviews of content and automatically retire them

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Discover more about the features of Applaud

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Best practice templates
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“Applaud’s cutting edge mobile and desktop experience is a refreshing change that encourages our associates to engage with their own data”
Rober Reiling, ASM

Robert Reiling
National Director EBS Systems and BI
Advantage Solutions

How to unite your HR tech landscape into a single employee experience

In this report, we bring you exclusive insights and step-by-step actions that will help unite your HR technology landscape, deliver consumer-grade employee experiences and attain your place on the top employer lists of the year.

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