--- title: "Applaud x Capita: Are we doing enough to offer better employee experiences?" description: Join Applaud and Capita's experts as they show you how to deliver a holistic employee experience that drives higher engagement and productivity. image: https://www.applaudhr.com/hubfs/Capita%20x%20Applaud%20webinar%20-%20Apr22/Capita%20webinar%20-%20Asset.jpg --- [![Applaud-logo-HRSD](https://www.applaudhr.com/hubfs/Redesign_2024/Applaud-logo-HRSD.svg) ](https://www.applaudhr.com/) - Features** Creator Platform - [ Advanced AI ](https://www.applaudhr.com/creator-platform/advanced-ai) - [ Integrations ](https://www.applaudhr.com/creator-platform/integrations) - [ Dashboards and reporting ](https://www.applaudhr.com/creator-platform/analytics) - [ No-code innovation ](https://www.applaudhr.com/creator-platform/no-code) - [ Enterprise-ready ](https://www.applaudhr.com/solutions/enterprise) Feature [ Knowledge Management Eliminate confusion. 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Now more than ever, it’s essential to view the employee experience through the lens of your employees. After all, your employees are your brand. If you want to offer a great customer experience, you must treat your workforce as consumers of the employment experience.     Join our panel of experts to discuss how we can create a truly consumer-grade employee experience at every touchpoint in the employee journey that leads to a happier, more engaged, higher-performing workforce.   Key takeaways include: - The importance of employee experience and its impact on business performance - Insights into delivering a holistic employee experience that drives higher engagement  - How this works in practice – Client case study  ### Watch on demand #### **Meet the speakers ** #### ![Lisa Dolan headshot_](https://www.applaudhr.com/hs-fs/hubfs/Capita%20x%20Applaud%20webinar%20-%20Apr22/Lisa%20Dolan%20headshot_.png?width=86&name=Lisa%20Dolan%20headshot_.png) ##### Lisa Dolan, SVP of Employee Engagement and Diversity, Equity & Inclusion, Teleperformance Group  # Lisa has over 20+ years' experience in the BPO space and knows how important it is that employees feel engaged, valued and a real sense of belonging to the organisation they work for.    #### ![Matt Bennett](https://www.applaudhr.com/hs-fs/hubfs/Phase%203/Matt%20Bennett.png?width=86&name=Matt%20Bennett.png) ##### Matthew Bennett, Sales Director, Applaud # Given his background as a Head of HR Operations for LV=, Matthew knows exactly what challenges HR teams currently face. He's constantly seeking new ways to enable HR teams to deliver exceptional employee experiences.    # ![Peter Wallace_](https://www.applaudhr.com/hs-fs/hubfs/Capita%20x%20Applaud%20webinar%20-%20Apr22/Peter%20Wallace_.png?width=86&name=Peter%20Wallace_.png) ##### Peter Wallace, Managing Director, Capita Modular People Solutions # As a former Vice Chairperson of Charted Institute of Personnel & Development Northern Ireland, and having worked in the HR sector for 24 years, Peter is an expert on managing teams delivering full spectrum of HRO services.     ###### [Capita Modular People Solutions](https://www.capita.com/expertise/modular-people-solutions) # At Capita Modular People Solutions, we help our clients to redefine their relationships with talent in a changing world. Digitally enabled and insight-driven, we work to their agenda, on the things they need to get done. Together we can recruit, train, deploy and develop, and onboard the skilled individuals and diverse teams who will make our clients’ workforces fit for the future. We’re uniquely equipped to deliver sustainable value for employers in a complex and changing world. Modular bandwidth and tactical agility mean we can provide relevant and focused support for whatever a client needs to happen next. Modular People Solutions is different because the workforce of the future will not be created with the tools of the past.   ###### **Why workplace technology is critical to EX**   2-4 hours Employees and managers lose** 2-4 hours **per week to HR tasks. 89% 89% of organizations report significant inconsistencies between remote and office based employees. 50% HR service desks can repurpose up to 50% of their time doing more value-add activity.     This commissioned study conducted by Forrester Consulting on behalf of Applaud will help HR leaders understand the current state of the HR technology landscape and its impact on employee experience. [Download the report here >](https://www.applaudhr.com/tei-report)     [![Applaud](https://www.applaudhr.com/hubfs/Redesign_2024/Applaud-logo-HRSD.svg "Applaud")](https://www.applaudsolutions.com) Products - [ Knowledge Management ](https://www.applaudhr.com/products/knowledge-management) - [ Ai Assistant ](https://www.applaudhr.com/products/ai-assistant) - [ HR Case Management ](https://www.applaudhr.com/products/hr-case-management) - [ Employee Portal ](https://www.applaudhr.com/products/people-portal) - [ Journeys ](https://www.applaudhr.com/products/journeys) Creator Platform Use case By team Next steps Learn Support Grow - - - - Creating HR service delivery tech from an employee point-of-view, Applaud puts the employee at the center of their everyday world of work, with direct access and personalized control, helping HR do more for their people. Copyright 2026 Applaud Solutions UK Ltd. All Rights Reserved. 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