Protecting the employee experience through communication, clarity and support: The priorities HR need to address to navigate this rapidly changing landscape.
The Coronavirus has officially been declared a pandemic by the World Health Organisation. Today’s working generation has never experienced a situation like this, which means that there is no rule book, few lessons we can take from past experience, and no tried and tested plan of action.
Through this trying time, you can take steps to protect the employee experience and help your employees feel supported by keeping the health and wellbeing of your employees at the heart of every decision that you make.
Communication is key
First and foremost, everyone is hungry for information, clarity and reassurance. Looking at Applaud customer data alone, we have seen a 450% increase in policy searches since the Coronavirus outbreak.
By striking a balance between over-communicating, and helping employees feel informed, you will immediately start to provide that reassurance. Treat every communication with sensitivity and awareness and foster a culture of openness.
You will be asking your whole workforce to adapt to fast-moving change and adopt a truly agile mindset. Though there will be growing pains, you can set clear examples through strong leadership and transparency.
Your role as HR during this time is to be a support to the business, to set clear expectations for your workforce and to prepare as far as possible for the changes to come.
In this guide, you will find common-sense advice, taken from reliable sources that should help you navigate this rapidly changing landscape.
This guide will take you through:
- Handling workplace changes and closures
- Managing a newly remote workforce
- How to create credible and purposeful internal communication
- Updating and redistributing critical policies and procedures
- Looking after the mental health and wellbeing of your employees
- Tools and templates you can use straight away