Reinventing the digital employee experience: Top 5 trends for 2022


Phase 3 x applaud 4_


Hosted by Phase 3 x Applaud


Rachel circle 2


Matt Bennett-1



James Proctor


Rachel James, Applaud

Matthew Bennett, Applaud

James Proctor, Phase 3 



Date8 February 2022

In the past 12 months, employee needs have substantially changed.


Employees expect open, personalized communication with their employers and for HR services to be designed mobile-first for new ways of working.  


But what are businesses doing to meet those expectations?


In our second edition of the Digital Employee Experience Audit, we captured insights from nearly 200 HR leaders across different industries to understand how they have tailored digital experiences for their employees in 2021, as well as their plans for 2022.


Using the insights gathered, we have launched The 2022 Digital Employee Experience Trends Report.


In this webinar, Applaud’s Matthew Bennett will be joined by Phase 3’s HR tech expert James Proctor to explore the top 5 trends to come out of the report and show you how HR leaders can better adapt to the new rules of work.


Trends covered in this webinar include:

  • The rise of the mobile-first workplace
  • Transforming employee experience with hyper-personalization
  • Why hybrid, remote, and anywhere working is here to stay
  • The need for agility within HR
  • Combating employee burnout with consumer-grade technology

Watch on demand 

Meet the panelists behind 'Reinventing the digital employee experience: Top 5 trends for 2022'

Rachel circle 2_bw

Moderated by Rachel James, Chief Marketing Officer, Applaud

 With international experience spanning Asia, the Middle East, and Europe, Rachel brings a global perspective to HR technology
and an acute awareness of widespread market trends.

Matt Bennett-1

Matthew Bennett, Solution Consultant Director, Applaud

Before joining Applaud, Matthew spent over 15 years in HR at the likes of LV= and Lloyds TSB, focused mainly on HR Operations, HR Technology, and Employee Experience.

James Proctor

James Proctor, Director of Professional & Managed Services, Phase 3

James leads service delivery and operations at Phase 3. His capabilities developed fast in an HR and Payroll service-lead role in local government, since then he has accelerated through impressive career success and his industry knowledge is second to none. James is constantly seeking and creating service innovations to enable his team of high-caliber consultants to deliver award-winning Professional and Managed Services.

Why workplace technology is critical to EX


2-4 hours

Employees and managers lose 2-4 hours per week to HR tasks.


89% of organizations report significant inconsistencies between remote and office based employees.


HR service desks can repurpose up to 50% of their time doing more value-add activity.



This commissioned study conducted by Forrester Consulting on behalf of Applaud will help HR leaders understand the current state of the HR technology landscape and its impact on employee experience. Download the report here >