Capita x Applaud: Are we doing enough to offer better employee experiences?


capita x applaud_

Peter Wallace_ Matt Bennett Lisa Dolan headshot_
 Peter Wallace
Managing Director

Capita People Modular Solutions

Matthew Bennett
Solution Consultant Director


Lisa Dolan
SVP of Employee Engagement, Diversity, Equity & Inclusion



Date27 April 2022
Time1 PM BST

Employee experience has taken centre stage for businesses in the last two years, but are we still doing enough to offer our employees the best experience?

Now more than ever, it’s essential to view the employee experience through the lens of your employees. After all, your employees are your brand. If you want to offer a great customer experience, you must treat your workforce as consumers of the employment experience.  


Join our panel of experts to discuss how we can create a truly consumer-grade employee experience at every touchpoint in the employee journey that leads to a happier, more engaged, higher-performing workforce.


Key takeaways include:

  • The importance of employee experience and its impact on business performance
  • Insights into delivering a holistic employee experience that drives higher engagement 
  • How this works in practice – Client case study 

Watch on demand

Meet the speakers

Lisa Dolan headshot_

Lisa Dolan, SVP of Employee Engagement and Diversity, Equity & Inclusion, Teleperformance Group 

Lisa has over 20+ years' experience in the BPO space and knows how important it is that employees feel engaged, valued and a real sense of belonging to the organisation they work for. 


Matt Bennett

Matthew Bennett, Sales Director, Applaud

Given his background as a Head of HR Operations for LV=, Matthew knows exactly what challenges HR teams currently face. He's constantly seeking new ways to enable HR teams to deliver exceptional employee experiences. 


Peter Wallace_

Peter Wallace, Managing Director, Capita Modular People Solutions

As a former Vice Chairperson of Charted Institute of Personnel & Development Northern Ireland, and having worked in the HR sector for 24 years, Peter is an expert on managing teams delivering full spectrum of HRO services.  


Capita Modular People Solutions

At Capita Modular People Solutions, we help our clients to redefine their relationships with talent in a changing world. Digitally enabled and insight-driven, we work to their agenda, on the things they need to get done. Together we can recruit, train, deploy and develop, and onboard the skilled individuals and diverse teams who will make our clients’ workforces fit for the future. We’re uniquely equipped to deliver sustainable value for employers in a complex and changing world. Modular bandwidth and tactical agility mean we can provide relevant and focused support for whatever a client needs to happen next. Modular People Solutions is different because the workforce of the future will not be created with the tools of the past.


Why workplace technology is critical to EX


2-4 hours

Employees and managers lose 2-4 hours per week to HR tasks.


89% of organizations report significant inconsistencies between remote and office based employees.


HR service desks can repurpose up to 50% of their time doing more value-add activity.



This commissioned study conducted by Forrester Consulting on behalf of Applaud will help HR leaders understand the current state of the HR technology landscape and its impact on employee experience. Download the report here >