Empower your Employees through Self-Service HR

Improve Employee Experience with HR Chatbots

Bring consumer-grade technology to the workplace with Applaud’s 24/7 Digital Assistants. Chatbots can reduce the need for open ticket requests and divert enquiries that don’t require human intervention.

Automate your HR helpdesk

24hrs

It takes an average of 24.2 hours to provide a response to an internal support ticket
(Zendesk)

69%

of internal support tickets are resolved in one touch
(Zendesk)

68%

The average service desk spends 68.5% of its budget on staffing costs and only 9.3% on technology (MetricNet)

Whether you’re using a ticketing system or dealing with requests in real-time, it can be time consuming for your HR Team who are often being asked the same questions on a daily basis. Free up your HR teams and let Applaud’s Virtual Assistants answer the routine questions including; Access to internal knowledge, internal process documentation, payroll and tax questions.

Use cases for chatbots in HR

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24-Hour HR support

Managing multiple locations across different time zones can make HR service delivery a complicated task. By using chatbots as your helpdesk frontline you can provide 24-Hour support on a global scale.

Virtual Assistants that are an extension of your help desk team

Reduce the burden on your helpdesk as our AI-driven Virtual Assistants provide real-time support that is not only a natural extension of your team but also a scalable solution that can grow with your business needs.

Applaud's chatbots can field FAQs and point employees to answers that already exist in your knowledge base. This can be quick and simple to implement, and makes use of content you already have.

Learn more about Applaud's AI-powered chatbots here.

HR chatbot features

Natural Language Conversations

Our Digital Assistants are AI powered natural language chatbots. Our chatbots use natural language processing to process both voice and text making them the natural next step for your helpdesk.

Scalability and flexibility

Ensure your helpdesk is scalable and flexible. Our Digital Assistants can handle simultaneous conversations and automatically route users to the relevant information, raise support tickets or connect them with the appropriate agent.

Save time on unnecessary support tickets

HR agents in modern businesses perform multiple fundamental roles from increasing talent retention to managing employee wellbeing and payroll. This is where Applaud’s chatbots come in; saving time on unnecessary queries and support tickets.

Seamless integration with your existing systems

As with all of Applaud’s features, our chatbots can integrate seamlessly with your existing HRIS systems and databases. Raise support tickets and provide access to knowledge centers direct from the chat window. See how Applaud could integrate with you existing systems.

Find out more about the Applaud Digital Assistants

Applaud’s Digital Assistants are a best-in-class chatbot solution to save time and money for your HR teams. As with our whole platform, you can customize and personalize your Digital Assistants to suit your helpdesk and seamlessly integrate with your existing systems and processes.

To find out more about how your business could harness the power of AI driven chatbots and neurolinguistics why not book a free, no obligation demo?

REQUEST A DEMO

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Applaud is built on the belief that employees should have the same exceptional technology experiences inside the world of work, as they expect outside the world of work, as consumers.

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