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AI-smart case management that lightens caseloads
- AI captures the details: Gathers everything needed for your internal processes and raises a case automatically, no forms required.
- Fixes slow, misrouted support: Agentic AI triages, tags, prioritizes, and routes cases fast.
- Keeps enterprise control and connection: Live dashboards, full audit trails, ISO/GDPR security, and 1,000+ integrations/APIs.
Ranked #1 in the Enterprise HR Service Delivery software category, G2’s Spring 2025 Grid® Report. Source: G2.com, inc.
Trusted by 100s of enterprise customers with a complex, global HR
Helping HR do more for their people
Built for the Employee
Part of the Applaud HR Service Delivery suite and created from an employee’s point of view, not an IT checklist.
Bye Bye Request Forms
Chat from wherever you work, and Applaud’s AI Assistant logs the request, no forms required.
Instant Triage & Smart Routing
AI analyzes the request, writes titles and notes, tags the category, sets priority, and routes to the best-placed specialist in seconds.
Real-time Updates in Dozens of Languages
Automatic notifications and translations keep global teams in the loop, everywhere.
Insights & Compliance Baked in
Live dashboards, ISO-grade security and full audit trails prove value and keep you covered.
Cases without the forms
Chat with the AI Assistant in Applaud, Teams or Slack. It’ll gather everything needed for your internal processes and raise a case automatically, no forms required.
AI triage & routing
Agentic AI reads the issue, writes the notes, and routes to the right human first time, every time.
Dynamic priority & SLA brain
Urgency, impact and sentiment drive auto-prioritization while SLA timers and breach alerts run in the background.
Self-updating timeline
AI drafts agent replies and posts running summaries so employees (and bots) always work from the latest information, wherever the conversation picks up.
Backed by G2 customer reviews
#1 in Case Management
Drag-and-drop, AI-powered workflows with if/then branches and 1,000+ pre-built connectors
AI-suggested tasks and escalations keep cases moving while you sleep
Seamless handoffs to ITSM, payroll or any other system for hardware and account provisioning
Attachments, notes and knowledge links keep every detail together
Connected Everywhere
1,000+ pre-built connectors and open APIs weave Applaud into your HR, IT and finance stack so every case lands in the right system, automatically.
Trusted Insights and Analytics
Robert Reiling, National Director EBS Systems and BI
Advantage Solutions
Ramy Rajab Zein, General Supervisor of the General Administration of Application Solutions
Ministry of Environment, Water and Agriculture (MEWA)
Jackie Noorden, People Operations Director
National Trust
IS&T Unit Head Applications.
Allseas
Ivan Harding, CEO and Co-founder
Applaud
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