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Help and case management

Get help from anywhere with in-app chat and seamless integration with your chosen case management tool.

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A proactive virtual agent

Always on hand and looking for ways to help, Applaud's AI-powered natural-language chatbot helps find answers, reduces abandonment, and reduces calls to HR.

  • Detects potential problems, such as abandoning search or difficultly completing a form, then subtly offers further support
  • Answers queries using natural language processing 
  • Provides instant answers to cut down on cases
  • Hands queries over to HR for live chat assistance or raise cases for HR to follow up
  • Gets more intelligent over time

Seamless integration with HR service delivery

Applaud connects with your existing case management tool for a seamless hand-off from self-service help to the right HR team.

  • View, create and respond to cases directly within Applaud, pre-filling employee details where needed
  • Integrate with ServiceNow, Zendesk and other ticketing tools
  • Use Applaud's workflow system to automatically create or respond to tickets using custom triggers, such as a form completion or lifecycle event
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Help within search

Extend help to your entire digital estate

Embed the Applaud virtual agent into any existing application, instantly providing contextual and intelligent help from anywhere. Getting answers and contacting HR has never been so easy.

  • Detect problems, such as difficulty filling out external forms, and offer assistance
  • Suggest instant answers based on where the employee is and what they're doing
  • Configure virtual responses and tailor the hand-off to HR: whether it's raising a case, live chat or simply calling a number
Applaud embedded help

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Discover more about the features of Applaud

Applaud HR Mobile Experience

Mobile experience
Applaud No-code

No code
Applaud HR Transitions, moments and nudges

Transitions, moments and nudges
Applaud HR Portals

Portals
Applaud HR Search

Search
Applaud HR Self Service

Self service
Applaud Feedback and Pulse Surveys

Feedback and pulse surveys
Applaud Help and Case Management

Help and case management
Applaud HR Knowledge base

Knowledge base
Applaud HR Best Practice Templates

Best practice templates
Applaud HR Workflows and Approvals

Workflow and approvals
Applaud HR Content Management

Content management
See all features
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The organizations setting HR technology standards in the USA and worldwide

Across a wide variety of sectors, from retail and hospitality to charity, investment and government, there’s one thing that unites these companies: the belief that their employees are everything.

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Case Studies

98% of customers recommend Applaud

workforce experience layer

The leading workforce experience layer

Applaud has been helping the most ambitious fortune 100 companies simplify their digital HR for over 10 years.

fast return on investment

Fast return on investment

ROI within 12-20 months, including risk adjustments. Savings are based on employee productivity and HR time saved.

Highest levels of Seciurity

Highest level of security

Applaud takes data security seriously and invests in protecting your data. Applaud has multiple ISo certifications and is GDPR and CCPA compliant.

4.7 app store rating

4.7 app store rating

Over a million employees use Applaud, with an app store rating that matches the very best consumer apps available.

“Applaud’s cutting edge mobile and desktop experience is a refreshing change that encourages our associates to engage with their own data”
Rober Reiling, ASM

Robert Reiling
National Director EBS Systems and BI
Advantage Solutions

How to unite your HR tech landscape into a single employee experience

In this report, we bring you exclusive insights and step-by-step actions that will help unite your HR technology landscape, deliver consumer-grade employee experiences and attain your place on the top employer lists of the year.

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Download your free report
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Applaud is built on the belief that employees should have the same exceptional technology experiences inside the world of work, as they expect outside the world of work, as consumers.

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Applaud's recent award wins and nominations

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