AI ASSISTANT

An AI Assistant that takes action

Give employees and managers personalized HR help across tools, grounded in policy and connected to HR systems, so more requests can be completed without HR.

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From chatbot to AI Assistant

Where chatbots stop, Applaud starts

Most HR chatbots stop at answers. Applaud can understand what applies, retrieve information and move requests forward.

Traditional HR chatbot

Answers generic FAQs
Points employees to articles or forms
Stops when an action is required
Limited context about the employee
Hands more work back to HR

The Applaud way

Personalized answers using HR knowledge
Retrieves information and completes routine tasks
Moves from answers into action
Uses employee context to determine what applies
Passes complex requests to HR with context

Turning requests into completed outcomes

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Understand the request

The AI Assistant interprets what the employee is asking and uses details such as their role, location, eligibility, and HR information to provide relevant responses.

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What needs to happen next? 

Each request is assessed to determine whether it needs an answer, data from another system, an HR action or specialist support before moving to the right next step.

 

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Connected to the right tools

Connected HR and business systems help move requests forward, from retrieving information to submitting changes or generating documents.

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Complete multiple steps in one request

Several steps can be completed within a single request; for example, checking leave policy, balance and availability before submitting the request.

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Escalate with context intact

Where HR expertise is required, the Assistant can pass the request to HR with the employee conversation and relevant information already captured.

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CORE CAPABILITIES

What the AI Assistant can do

1

Personalized HR answers

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Approved HR knowledge and relevant employee data personalize guidance and reduce HR follow-up.

2

HR support in multiple languages

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Employees can access HR support in their local language, helping HR deliver consistent support across global teams.

3

Documents generated in the conversation

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Approved HR documents can be generated from trusted templates in the conversation, saving HR from creating them manually.

4

Access HR data and complete routine requests

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Relevant HR data can be retrieved from connected systems to progress requests and reduce manual work for HR.

5

AI Assistant across Teams, Slack, Outlook, web and mobile

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HR support is available across familiar tools, helping improve access, adoption and ROI across different workforce types.

6

Service analytics and feedback

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Track resolution, deflection, automation and more, while feedback highlights where answers need improvement.

A specialist agent for every HR need

For requests needing more attention, you can tap into specialist AI agents built for focused areas of HR. Requests automatically hand off to the right agent, with governed access for each employee.

Benefits

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Checks eligibility, plan rules, and benefits data to complete employee requests.

Time Off

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Checks policy, balances and availability before progressing leave requests.

Personal Information

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Retrieves employee data and completes approved changes across systems.

Pay

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Checks payroll context, payment status and relevant records to investigate issues.

Escalations

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Raises cases with the right context and next steps ready for HR to take over.

Custom Agents

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Build new AI agents fast, with connections to hundreds of HR tools, apps and MCPs.

WHY CHOOSE APPLAUD?

Enterprise foundations for AI-powered HR support

Built for the security, control and complexity HR teams need when introducing AI into employee service.

Designed specifically for HR, with the context, controls, and service logic needed to handle HR requests accurately.

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Responses use approved HR sources. Without trusted information, the Assistant can refuse to answer.

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HR defines what employees and managers can see, so only relevant, permitted information is surfaced.

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HR data is protected through permissions, encryption and separation, with GDPR-aligned controls and US/EU residency.

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Give employees consistent, governed HR service across every channel, powered by the same HR rules and intelligence.

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Give HR more time for higher-value work.

Resolve more everyday requests without adding to your team’s workload.

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Trusted by HR teams worldwide

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Creating HR service delivery tech from an employee point-of-view, Applaud puts the employee at the center of their everyday world of work, with direct access and personalized control, helping HR do more for their people.

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