Applaud HR Knowledge Management | One foundation for better HR service

The traditional approach

Knowledge scattered across systems

Employees search for documents and work out what applies

HR search policies while handling a case

The same content is served regardless of context

Language gets between people and the answer

Policies stay live long after someone should have reviewed them

The Applaud way

Connect the knowledge you already have

Employees ask a question and get a cited answer

HR get policy guidance inside the case

Answers adapt to country, audience and employee context

Ask, answer and read knowledge in your own language

Ownership, revalidation and retirement prevent silent expiry

Better employee service. Less work for HR.

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Stop routine questions becoming cases

Give employees immediate, cited answers from approved HR knowledge before they need to contact HR. Fewer repetitive questions reach the service team, leaving more capacity for work that needs a person.

Handle the cases that remain faster

Put policy guidance directly into the case. HR can ask AI about the employee's situation and the policies behind it, reducing time spent searching and helping teams respond more consistently.

Know what is behind every answer

Ground AI in approved HR knowledge and show the sources it used. Country, audience and employee context help surface what applies — with the underlying policy always available to check.

Don't let stale knowledge quietly become the answer

Give knowledge clear owners, controlled approvals and review cycles. Revalidate what's still right, revise what has changed and retire content that is no longer safe to serve.

Serve a global workforce in their own language

Let employees ask questions and read knowledge in the language they are comfortable using, even when the approved source was created in another language.

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See where knowledge is reducing demand - and where it isn't

Understand what people search for, which knowledge they use, what answers resolve demand and where employees still need HR. Use those signals to improve coverage and increase self-service over time.

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Connect SharePoint and ServiceNow, or upload directly to Applaud. Keep content synchronised and AI-ready without rebuilding your knowledge estate.

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Upload documents, images, audio or video and let Applaud understand what is inside. AI extracts and enriches the content, summarises it, identifies its context and prepares it for accurate search and answers.

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Employees ask in everyday language and get clear answers from approved HR knowledge, with citations to the source. They can read the underlying policy or continue the conversation with AI.

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Give HR relevant, cited policy guidance without leaving the case. AI uses the employee's situation to help teams find answers faster and handle similar cases more consistently.

Make the right knowledge relevant to the right person

Use country, role and work situation to surface relevant guidance. Personalised suggestions help employees discover useful support before they know what to ask.

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Keep knowledge current with clear owners, AI-guided approvals, version history and risk-based reviews. Revalidate what's right, revise what's changed and retire outdated content.

See what employees search for, which answers help and where they still turn to HR. Identify knowledge gaps and improve content to reduce repetitive demand.

WHY CHANGE?

Your HR knowledge is already powering decisions. Make sure it's the right knowledge.

Stale knowledge undermines AI answers and adds work for HR. Applaud puts existing knowledge to work, helping employees get trusted answers and HR handle cases faster.

Every avoidable question consumes HR capacity

If the answer already exists in a policy, employees should not have to raise a case to get it. Put trusted answers at the point of need and keep HR capacity for work that needs judgement and empathy.

AI is only as trustworthy as the knowledge behind it

Generic answers are not enough for HR. Ground AI in approved company knowledge, apply the right context and show the source behind the answer.

Stale knowledge doesn't announce itself

A policy can look authoritative long after it should have been reviewed. Ownership, revalidation, version history and retirement make keeping knowledge current part of the service — not an occasional clean-up project.

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Put more of your HR knowledge to work

Give employees trusted answers and HR policy-grounded guidance. Reduce repetitive demand and resolve cases faster.

Request a demo

Trusted by HR teams worldwide

KM Hero final final

Turn scattered HR content into trusted answers.

Your knowledge exists. The problem is putting it to work.

Better employee service. Less work for HR.

Stop routine questions becoming cases

Handle the cases that remain faster

Know what is behind every answer

Don't let stale knowledge quietly become the answer

Serve a global workforce in their own language

See where knowledge is reducing demand - and where it isn't

One knowledge foundation for better HR service

Connect the knowledge you already have

Turn every source into AI-ready knowledge

Give employees answers, not search results

Put policy guidance inside the case

Make the right knowledge relevant to the right person