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The HR Automation Operating Manual

This operating manual shows HR leaders how to put AI agents, intelligent case routing, and self-service to work safely at scale, reducing manual effort, improving resolution, and building a more efficient HR service model.

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Report: From AI Pilot to HR Service Impact

This practical guide gives HR leaders a clear roadmap to move from low-risk pilots to scalable, governed AI implementation across the employee experience.

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The 2026 State of HR Service Report

This report distills the findings of original research into five trends shaping HR service in 2026. It gives HR leaders a clear view of what’s changing and practical steps to deliver faster, more human support.

Industry report

Report: Decoding the HR Service Delivery Ecosystem

This Everest Group Tech Provider Spotlight explores how HR Service Delivery is evolving, and we’re proud to be featured as a leading vendor.

Ivan Harding

Ivan Harding is the Chief Executive Officer at Applaud. He is also a member of the company's board of directors. Ivan has worked in the HR Technology sector for over 20 years, starting life in IBM before moving onto the Oracle Development team, where he reached Director level. Prior to co-founding Applaud in 2008, Ivan worked with a number of large, global companies, helping them get the most out of their HR Technology investment. Ivan holds a Bachelor's and Master's Degree in Mathematics from the University of Southampton, UK